We stand by the quality of every MiaMily product. If you experience a manufacturing defect, we’ll repair or replace the item under the terms of our warranty.

• Luggage: Covered for 5 years from the original purchase date.
• All other products: Covered for 2 years from the original purchase date.
• Preloved Luggage: Covered for 2 years from the original purchase date
• All other Preloved products: Covered for 1 year from original purchase date

What Our Warranty Covers: 

• Wheels, silicon handles, telescoping trolley handles, lock toggle, and seat screw that break off or are otherwise no longer usable
• Zippers that break or can no longer open and close
• Tears or rips in fabric that would be considered a defect outside of normal wear & tear
• Defective TSA lock

What Our Warranty Doesn’t Cover

Our warranty is designed to protect against manufacturing defects. It does not cover:

• Injection mold marks on luggage back seat
• Normal Wear and Tear: Scuffs, scratches, or damage that occurs due to regular use over time.
• Misuse or Abuse: Damage resulting from improper handling, accidents, or abuse, such as excessive force, exposure to extreme conditions, or improper care.
• Cosmetic Damage: Surface damage, including but not limited to scratches, dents, or colour changes that do not affect the function of the luggage.
• Unauthorised Repairs: Damage resulting from unauthorised repairs or alterations.
• Damage caused by airline handling.
• Claims we reasonably believe to be fraudulent or dishonest

If a luggage component is defective and under warranty, here’s what happens:

• For repairable parts, we’ll send you a repair kit along with step-by-step instructions.
• For no repairable parts, we'll send a replacement.

Please note: All replacement or repair decisions are made at MiaMily’s discretion.