We want you to love your MiaMily luggage. If it’s not quite right, you may return brand-new, unused items within 14 days of delivery. Items eligible for return or exchange must be brand new, in unused condition, undamaged, with all original dust bags, instructions manual and returned in original packaging and purchased directly from our MiaMily website. Before you return, to ensure a successful return process, please check:

• All items must be unused and brand new
• Must be returned in their original packaging and all accessories and manuals included
• For luggage, luggage must have the TSA lock reset to code 000 and include original dust bag and user manual and if you've tried the luggage in your house, please make sure the wheels are clean. 

When a refund is not approved due to a used product being returned, the product can be returned to the customer, and the customer is responsible for the return shipping cost. Original shipping costs and shipping protection are non-refundable. Refunds will be issued to your original payment method, minus restocking fees. Restock fees are $35 per luggage piece.

Returns During Promotions

From time to time, we may offer special promotions (e.g., Black Friday Sale) that are subject to their own terms and conditions. In the event of any conflict between the terms of a promotion and our standard Return Policy, the promotion-specific terms will take precedence.

Complimentary promotional items

If you decide to return your order, any complimentary items obtained via promotion, must be returned with the entirety of your order. If these are not returned, then the value of these items will be deducted from your total refund.

Cancellation of Orders

Orders can be cancelled if the order has not been processed.   

Exchanges

Need a different color?  Exchanges are allowed and free if your order has not been shipped.  Otherwise, the customer pays for the return shipping of returning the product for exchange.  Exchange products will be shipped only after the original product has been received.

Abuse of Return and Exchange Policy

We've created this Return and Exchange Policy to make sure our customers receive the product of their choice. We may, in our sole discretion, limit or suspend return privileges for customers who make fraudulent returns, violate and/or abuse the terms of this Return and Exchange Policy, including, but not limited to, making excessive returns, returning products that are no longer in original and brand-new condition.  We reserve the right to amend this policy at any time at our discretion.